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Domestic Shipping & Deliveries
$7.99 Flat Rate Shipping
Excludes Hazardous ORM-D Products
International Shipping & Deliveries
Otto Frei Does Not Ship To:
- North Korea
Frequently Asked Questions
How Much Does Shipping Cost?
Shipping cost are calculated during checkout and require an account. This is to ensure the most accurate shipping for your location. If you don't have an account already, please visit our registration page.
How Can I Track My Shipment?
When your order ships we will send you an email with a tracking number and a copy of your receipt. You can also find the tracking numbers via your Purchase History in My Account.
What about Duties and Fees on International Shipments?
Shipping charges paid on international orders do not include duties and fees. Expect to have additional charges payable to your post office or your chosen shipping company for any international order. It is your responsibility to check with your government about how much and when duties and fees are payable.
Otto Frei is not responsible and has no control over duties, fees and any other additional costs levied by any government or shipping companies associated with clearing and delivering your order. If you refuse your package and the package is sent back to us you will be responsible for the return shipping cost.
I have a shipping account with UPS/FedEx can I use it?
If you would like to use your own UPS or FedEx account to ship your order, please mention so in the comment field and supply your account number. A $2.00 fee will be applied.
Why is the only shipping option I see Freight?
If freight shipping is the only option available while choosing your shipping method, then your order contains an item that weighs over 150 lbs. The freight charges you see is an estimate only and is considered a deposit. After you place a freight order, a shipping specialist from Otto Frei will contact you to discuss your shipping details and provide you with the actual freight cost, which may be higher or lower, of your shipment.
What does the status "Pending Approval" mean?
Otto Frei reviews all orders when placed for fraud. This process takes place during business hours and usually requires at least an hour for first time domestic orders and up to 24 hours for first time international customers.